Privacy & cookies

Hotel Heemskerk BV, trading under the name Hotel Heemskerk, located at Marquettelaan 34, 1968 JT Heemskerk, the Netherlands, is responsible for the processing of personal data as shown in this privacy statement.


Contact details:

https://hotelheemskerk.nl

Marquettelaan 34

1968 JT Heemskerk


31 251 257025

info@hotelheemskerk.nl

 

Caroline Klein-Bart is the Data Protection Officer of Hotel Heemskerk and can be reached using the details above.

 

Personal data processed by Hotel Heemskerk


Hotel Heemskerk processes your personal data because you use our services and/or because you provide this data yourself.

Below you will find an overview of the personal data that Hotel Heemskerk can process where necessary:


  • First and last name
  • Gender
  • Date of birth
  • Place of birth
  • Address details
  • Phone number
  • Email address
  • IP address
  • Personal data that you actively provide, for example by creating a profile on the website, in correspondence and by telephone
  • Information about your activities on the Hotel Heemskerk website
  • Data provided through an app or third party that processes bookings for Hotel Heemskerk, such as booking.com, Expedia, Google, etc.
  • Internet browser and device type
  • Bank account number
  • Login and password details for your account at Hotel Heemskerk
  • Data for booking purposes

Special and/or sensitive personal data that Hotel Heemskerk processes


The website and/or service does not intend to collect data about website visitors who are younger than 18 years old. Unless they have permission from parents or guardians. However, Hotel Heemskerk cannot check whether a visitor is older than 18. Hotel Heemskerk therefore advises parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that Hotel Heemskerk has collected personal data about a minor without this permission, please contact us via info@hotelheemskerk.nl, and Hotel Heemskerk will delete this information.


For what purpose and on what basis does Hotel Heemskerk process personal data?


Hotel Heemskerk processes your personal data for the following purposes:

  • Processing your booking and payment
  • Sending a newsletter and/or marketing message
  • To be able to contact you if this is necessary to carry out our services
  • To inform you about changes to your booking or our services and products
  • To provide goods and services
  • Hotel Heemskerk analyses your behaviour on the website in order to improve the website and to tailor the range of products and services to your preferences.


Hotel Heemskerk also processes personal data if Hotel Heemskerk is legally obliged to do so, such as data required for our tax return.


Automated decision-making


Hotel Heemskerk does not make decisions based on automated processing on matters that can have (significant) consequences for people. This concerns decisions that are made by computer programs or systems, without a human being (for example an employee of Hotel Heemskerk) in between.


How long personal data is stored


Hotel Heemskerk does not store your personal data for longer than is necessary to achieve the goals for which your data is collected. Sometimes it is necessary to transfer certain data to other authorities, such as the tax authorities, or Hotel Heemskerk is legally obliged to store it for longer. In that case, Hotel Heemskerk may store the data for longer. Hotel Heemskerk uses retention periods for the following (categories) of personal data:


  • Log files related to overnight stays: 1 year
  • Incoming and outgoing correspondence from which no obligations arise: 2 years
  • Financial and personnel administration, with associated contractual agreements, in accordance with legal obligations: 7 years
  • Order information and your account details will be stored as long as your account is active at Hotel Heemskerk
  • Marketing data is retained for as long as you are registered in our database and until you unsubscribe.


The terms start after termination of the contract, after check-out or end of the obligation or (application) procedure. If data is required for research, that data can be stored for as long as this is necessary for this research and any subsequent (legal) procedure. After this term, Hotel Heemskerk deletes the data or we archive the data for historical and statistical purposes. The data is then no longer generally accessible and only available for these purposes.


If Hotel Heemskerk wants to store data for research or reporting purposes for a longer period, Hotel Heemskerk will anonymize the data by removing the personal characteristics. Hotel Heemskerk will also do this if the data is used for testing purposes.


Sharing personal data with third parties


Hotel Heemskerk does not sell your data to third parties and will only provide it if this is necessary for the execution of the agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we conclude a processing agreement to ensure the same level of security and confidentiality of your data. Hotel Heemskerk remains responsible for these processes.


Cookies, or similar techniques, that are used


Hotel Heemskerk uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Hotel Heemskerk uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, Hotel Heemskerk places cookies that track your surfing behavior so that Hotel Heemskerk can offer customized content, offers and advertisements.


During your first visit to the website, Hotel Heemskerk informed you about these cookies and asked your permission to place them.

You can opt out of cookies by setting your internet browser to no longer store cookies. In addition, you can also delete all information previously stored via your browser settings.

For an explanation, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/


Cookies are also placed on this website by third parties. These are, for example, advertisers and/or social media companies. Below is an overview:

Hoteliers.com/SmartHotel: the company that supplies and maintains the website and the associated content management system for Hotel Heemskerk;

Google (US): the developer of Google Analytics, which Hotel Heemskerk uses to track visitor statistics;

Meta: the parent company of Facebook, Instagram and WhatsApp;

TransIP (NL): the company that provides hosting for hotelheemskerk.nl;


View, modify or delete data


You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent for the data processing or to object to the processing of your personal data by Hotel Heemskerk and you have the right to data portability. This means that you can submit a request to us to send the personal data that we have about you in a computer file to you or another organization named by you.

You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to info@hotelheemskerk.nl.

To ensure that the request for access has been made by you, Hotel Heemskerk asks you to send a copy of your ID with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. Hotel Heemskerk will respond to your request as soon as possible, but no later than within four weeks.

Hotel Heemskerk would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons/


How Hotel Heemskerk protects personal data


Hotel Heemskerk takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the idea that your data is not properly secured or there are indications of misuse, please contact us via info@hotelheemskerk.nl. Hotel Heemskerk has taken the following measures to protect your personal data:


Security software, such as a virus scanner and firewall.TLS/SSL, Hotel Heemskerk sends your data via a secure internet connection. You can see this in the address bar at 'https' and the padlock in the address bar.